SHIPPING LOCATION

I ship from Canada and use Canada Post as my primary shipping service. 🍁

ORDER PROCESSING

Please allow 1-2 weeks to process your order (with the exception of pre-sales). You can expect an email within this timeframe to let you know your order is on the way!

SHIPPING RATES

Shipping charges for your order will be calculated and displayed at checkout. International shipping is available! Please see below for more details.

🇨🇦 CANADA

Expedited Parcel 1-7 business days + tracking	$15 CAD
Xpresspost 1-2 business days + tracking	$20 CAD
Priority Next business day + tracking	$45 CAD

🇺🇸 USA

As of August 29, 2025, all postal shipments to the U.S. require prepaid duties before your package crosses the border. Duties are NOT included in the prices below and will be calculated as a separate line item at checkout.

Small Packet USA Air 5-8 business days NO TRACKING	$18 CAD
Tracked Packet USA 4-7 business days + tracking	$18 CAD
Expedited Parcel USA 4-7 business days + tracking	$35 CAD
Xpresspost USA 2-3 business days + tracking	$40 CAD

🗺️ INTERNATIONAL

Anyone ordering outside of Canada and the USA will not pay duties at checkout. This means that you may incur customs fees upon delivery and you are responsible to pay them accordingly.

Small Packet International Air 6-10 business days NO TRACKING	$15 CAD
Tracked Packet International 6-10 business days + tracking	$20 CAD
Xpresspost International 4-7 business days + tracking	$55 CAD

At this time, Canada Post does NOT ship to: Belarus, Haiti, Libya, Russia, Somalia, South Sudan, Sudan, and Yemen.

 

DUTIES & IMPORT FEES

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. If applied, these charges are your responsibility. 

REFUNDS, RETURNS AND EXCHANGES

Please note there are no returns or exchanges on any items.

In the event that your order arrives damaged in any way, please email me as soon as possible at dolphininkstore[at]gmail[dot]com with your order number and a photo of the item’s condition.